Questions and Answers About Shipping.
In which countries do you have shipping support offices?
We have support offices in the United States, Hong Kong, and China.
How long does shipping to the United States take?
Shipping to the United States takes 5 to 8 business days.
How long does shipping to Asia take?
Shipping to Hong Kong and other Asian countries usually takes 4 to 7 business days.
Is shipping to Mexico available?
Yes, we ship to Mexico, and delivery takes 8 to 12 business days.
How long does it take to process an order before shipping?
98% of orders are processed within 48 hours. During busy periods, processing times may vary.
Can I track my order?
Yes, once your order is shipped, you will receive a confirmation email with a tracking link. You can also track your order live at: https://hecallingus.com/pages/track-your-order
What happens if my order is damaged or lost during shipping?We are not liable for damage or loss during shipping. If your package arrives damaged, please save all packaging and contact the carrier or our support team to file a claim.
Do you offer free shipping?
Yes, we provide free shipping to all locations where delivery is available.
Which U.S. cities are main shipping points?
We ship from key locations, including areas near New York, New Jersey, Los Angeles, San Bernardino, and Sacramento.
Are there any additional costs like taxes or customs duties?
Taxes, customs duties, or other charges depend on the laws of the destination country and are the customer's responsibility.
Do products always ship from the United States?
Not always. Depending on availability and destination, products may ship from the United States, China, or Hong Kong.
Do you accept returns or exchanges?
We do not accept returns or exchanges due to errors in size, color, or incorrect shipping details provided by the customer. Please review your order carefully before confirmation.
How long does it take to process a refund?
Approved refunds are processed within 10 business days. Bank processing times may vary.
What should I do if I receive a defective or incorrect product?
If you receive a defective or incorrect product, contact us within 3 days of delivery with photos/videos of the issue and your order number at shipping@hecallingus.com.
What payment options do you offer for U.S. customers?
U.S. residents can pay in 4 interest-free installments for orders over $50. This option is available during checkout.
When will the Crypto.com payment method be available?
We are working on enabling payments via Crypto.com soon. This option will allow you to pay with cryptocurrencies quickly and securely.
What happens if a customer provides an incorrect address?
It is the customer's responsibility to ensure the address provided is correct. We do not offer returns or re-shipments in such cases.
Why do personal names appear on the shipping label?
Shipping labels will include the names of our logistics agents. These agents are responsible solely for distributing the merchandise. As stated in our privacy and shipping policies, we do not share your information with third parties.
What measures do you take to ensure privacy in shipping?
We only share basic information, such as the recipient's name, address, and tracking number, with our support offices. We strictly adhere to our privacy policies.
What should I do if I have additional questions about shipping?
You can contact us anytime at shipping@hecallingus.com, and we’ll be happy to assist you.